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Case Studies

Browsing: Morale

Sun Design

Started nearly two decades ago in Burke, Virginia, Sun Design – which focuses exclusively on the residential home renovation market – operates under the principles of truth, charity and fun. The company began playing the Great Game of Business in 2008 under the guidance of its owners – Craig Durosko and Bob Gallagher– and the company’s Game Master, Sandy Harris. “We stumbled a bit in the beginning implementing things like MiniGames,™” she says. “But we have continued to get better at playing the Game and it has made a huge difference in our results.”

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Destination Harley Davidson

When Ed Wallace bought a struggling 13-employee Harley shop in 1994, he had high hopes and big plans. He had no clue, however, how successful his dealership would ultimately become. In nine short years, Destination Harley- Davidson grew ten-fold, expanding to 100,000 square feet, 180 employees and annual sales of $40 million. Along the way, it’s been lauded by regional and national business publications for its innovative merchandising, training and marketing practices. Among its Harley peers, Destination has ranked first in new buyer/customer satisfaction for the past five years in a row.

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Whole Foods Market

Whole Foods Market, founded in 1980, is the world’s leading retailer of natural and organic foods, with 185 supermarkets and several distribution centers in North American and the United Kingdom. Grown largely through mergers and acquisitions, the Austin-based company (Nasdaq: WFMI) has 39,000 team members and posts annual sales of $4 billion. In 2006, Whole Foods ranked #15 on Fortune magazine’s list of the “100 Best Companies to Work For”. It was the company’s ninth appearance on that annual list, and its highest ranking yet.

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Texas Air Composites

Texas Air Composites, Inc. is an award-winning “overhaul” facility that repairs the sheet-metal, composite, and welded structures of airplanes for commercial and regional air carriers. Its clients include Southwest Airlines, Delta Airlines, Comair, SkyWest, Air Wisconsin, America West, Frontier Air, Cathay Pacific, Mesa Airlines, and WestJet. The five-year-old company has 72 employees (largely in sales, operations, engineering, purchasing, information technology, quality, and administration) and generates annual sales of $10 million.

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Zingerman’s Community of Businesses

In 1982, Ari Weinzweig and Paul Saginaw opened Zingerman’s Delicatessen in Ann Arbor (MI) to sell mouth-watering sandwiches and fine artisanal foods. Today, the $27-million specialty-food company consists of eight ventures: the deli, a bakery, a mail-order house, catering and training businesses, a coffee company, a creamery and a restaurant. Zingerman’s Community of Businesses (ZCoB) is run by 17 managing partners and 400 employees. It was named “one of the top 25 food markets in the world” by Food & Wine magazine.

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New Belgium Brewing Company

In 1991, Jeff Lebesch and Kim Jordan launched New Belgium Brewing in the basement of their home. Today, thanks to many delightful brews and some excellent management practices, the $60-million company is the eleventh- largest brewery (and the third-largest craft brewery) in the nation. Based in Colorado, New Belgium is managed by 225 enthusiastic employee owners who brew, taste, package, market and sell about a dozen specialty beers to restaurants, taverns and other outlets throughout the western U.S.

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1-800-GOT-JUNK?

In 1989, university student Brian Scudamore bought a used pickup truck and started a junk-removal service. Today that service, 1-800-GOT-JUNK?, is the world’s largest junk-removal franchiser, with more than 200 locations covering 48 of the top 50 metro areas in North America. The organization has scooped many national and international business awards for its fast growth, corporate culture and management practices. Recently, it twice topped Watson Wyatt’s list of the “Best Companies to Work for” in British Columbia. Vancouver-based 1-800-GOT-JUNK? has more than 1,050 junk haulers who drive 455 trucks and post annual system-wide revenue of $70 million.

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Stellar Call Centre Solutions

Stellar Asia Pacific and its global network of affiliates deliver contact-management and business-process solutions to some of the world’s most-admired companies. With more than 6,000 employees in 19 offices, Stellar handles 300+ million contacts and 100 million transactions every year. Its services include sales generation, customer care, tech support, surveying and the processing of payables, receivables and applications. Based in Australia, the company was founded on open-book principles in 1998.

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Springfield Spring

Founded in 1942, Springfield Spring Corp., an award-winning minority-owned business, makes precision-engineered springs, stampings and assemblies for clients in many industries, including aerospace, automotive, electronics and medical devices. With 42 associates in two plants (total manufacturing space: 23,000 square feet) the $7-million, New England-based company has been playing its own Great Game since 2003.

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